| Sampling Factors: |
Location (Not Relevant: the OU has only one location, in Guangzhou)
Customer: Domestic and international, different localization process for development.
Size (Not Relevant: do not affect the processes and in a very narrow scope)
Organizational Structure (Not Relevant: matrix management, different roles come from different department)
Type of Work (Not Relevant: R&D work) |
| Sampling Factor Values: |
Domestic (Customer): Domestic customers.
International (Customer): International customers. |
| Subgroups: |
SG1: Domestic customers.
10 People, 2 Basic Units
– Domestic
SG2: International customers.
7 People, 1 Basic Units
– International |