| Sampling Factors: |
Location (Not Relevant: There is only one location based in Chantilly which is in appraisal scope)
Customer (Not Relevant: all customers are government type)
Size: There are two types of projects small and large based on number of FTEs
Organizational Structure (Not Relevant: all projects follow same uniform organization structure)
Type of Work: There are different types of work – development, maintenance and IT staffing |
| Sampling Factor Values: |
small (Size): small projects with less than 10 FTEs
Large (Size): Large projects with more than 10 FTEs
Development (Type of Work): projects involving software development
Maintenance (Type of Work): projects involving handling IT related service request and incidents
Development and maintenance (Type of Work): projects involving enhancements/change requests, handling incidents and service requests
IT staffing (Type of Work): projects involving IT staffing services |
| Subgroups: |
SG1 DEV: small development
11 People, 2 Basic Units
– small
– Development
SG1 DEV and SVC: small development and maintenance
8 People, 2 Basic Units
– small
– Development and maintenance
SG1 SVC: large IT staffing
48 People, 3 Basic Units
– IT staffing
– Large
SG2 SVC: small maintenance
4 People, 1 Basic Units
– small
– Maintenance |