| Sampling Factors: |
Location (Not Relevant: Not Relevant for diversity. Only Hanoi Location.)
Customer (Not Relevant: No Process diversity based on Customer. Same quality manual system is used.)
Size (Not Relevant: No difference based on team or work size)
Organizational Structure: Yes. There are two divisions, Medical Solution Center and Delivery Center.
Type of Work: Yes. Development and Maintenance are the two type of work. |
| Sampling Factor Values: |
Medical Solution Center (Organizational Structure): Work done by the Medical Solution Center division in the organization
Delivery Center (Organizational Structure): Work done by the Delivery Center division in the organization
Development (Type of Work): Development Projects
Maintenance (Type of Work): Maintenance Projects |
| Subgroups: |
G1: Medical Solution Center – Maintenance Projects
39 People, 1 Basic Units
– Medical Solution Center
– Maintenance
G2: Delivery Center, Development
7 People, 1 Basic Units
– Delivery Center
– Development
G3: Delivery Center, Maintenance
14 People, 1 Basic Units
– Delivery Center
– Maintenance |