| Sampling Factors: |
Location (Not Relevant: All projects are operating from only one location, College Park, MD, USA)
Customer (Not Relevant: The process followed is not influenced by customer in the OU. The projects follow standard organization”s QMS process across all customers)
Size (Not Relevant: The projects in the OU are of small in nature and process is not influenced by size of project)
Organizational Structure (Not Relevant: The organization is of flat structure and three project managers report to Senior management. The process followed is not influenced by organization structure)
Type of Work: There are two types of projects in OU: Resource (staff) Augmentation services and Software Development & Maintenance projects. The process followed is slightly varies as per the type of work |
| Sampling Factor Values: |
RAS (Type of Work): Resource (staff) augmentation
DEV (Type of Work): Software development and Maintenance |
| Subgroups: |
SOFRAS: Subgroup consisting of resource (staff) augmentation services at Softek.
3 People, 1 Basic Units
– RAS
SOFDEV: Subgroup consisting of software development and maintenance projects at Softek.
6 People, 1 Basic Units
– DEV |