| Sampling Factors: |
Location (Not Relevant: Location is not a relevant factor, because all projects use the same methodology and tools independently of the location or site.)
Customer (Not Relevant: Customer is not a relevant factor because the OU has only one type of customer, Telecom and Media Customers, and the organization use the same methodology for all of them.)
Size (Not Relevant: Size is not a relevant factor, becuase all projects perform the same activities independently of the size.)
Organizational Structure: The organization structure is based on the type of work performed so it affect the sampling (DU Telco 1 y DU Telco 2)
Type of Work: The type of work is a sampling factor because the quality system describes different tools, methods and documentation to be used depending on the type of work (Close Projects and Maintenance) |
| Sampling Factor Values: |
DU Telco 1 (Organizational Structure): All projects under Telco Division Unit 1
DU Telco 2 (Organizational Structure): All projects under Telco Division Unit 2
Maintenance (Type of Work): Enhancements and corrective maintenance for applications within a multi-annual contract.
Close Projects (Type of Work): New development with its own contract for that project |
| Subgroups: |
AM – DU Telco 1: All application management projects within the Division Unit 1
18 People, 2 Basic Units
– DU Telco 1
– Maintenance
AM – DU Telco 2: All application management projects within the Division Unit 2
25 People, 4 Basic Units
– Maintenance
– DU Telco 2
Close Projects – DU Telco 1: All Close Projects projects within the Division Unit 1
5 People, 5 Basic Units
– DU Telco 1
– Close Projects
Close Projects – DU Telco 2: All Close Projects projects within the Division Unit 2
12 People, 5 Basic Units
– Close Projects
– DU Telco 2 |