| Sampling Factors: |
Location (Not Relevant: There is only one location which is delivery centre located in Noida included in scope of appraisal)
Customer: There are customers for risk and security and collaboration service verticals
Size (Not Relevant: There is no differentiation in processes by size)
Organizational Structure (Not Relevant: organization structure is same for all service verticals)
Type of Work: There are three type of works – development , managed support and enhancements and managed support services |
| Sampling Factor Values: |
Risk and Security (Customer): Risk and Security service vertical
collaboration (Customer): collaboration service vertical
development (Type of Work): projects involving software development
managed support and enhancements (Type of Work): projects involving managed support and enhancements
managed support (Type of Work): projects involving managed support |
| Subgroups: |
SG1 DEV: risk and security and development
25 People, 3 Basic Units
– Risk and Security
– development
SG2 DEV: collaboration and development
20 People, 3 Basic Units
– development
– collaboration
SG1 DEV + SVC: managed support and enhancements from risk and security
68 People, 5 Basic Units
– Risk and Security
– managed support and enhancements
SG2 DEV + SVC: managed support and enhancements from collaboration
85 People, 3 Basic Units
– managed support and enhancements
– collaboration
SG1 SVC: managed support from risk and security
20 People, 2 Basic Units
– Risk and Security
– managed support
SG2 SVC: managed support from collaboration
26 People, 3 Basic Units
– managed support
– collaboration |