| Sampling Factors: |
Location (Not Relevant: Single location)
Customer (Not Relevant: All projects are required to follow the same process irrespective of customer)
Size (Not Relevant: All projects are required to follow the same process irrespective of size)
Organizational Structure (Not Relevant: This is a small group where all follow the same process)
Type of Work: Different project types – Development, Maintenance AMC, Maintenance ASP |
| Sampling Factor Values: |
Development (Type of Work): Development project
Maintenance AMC (Type of Work): Project that was originally a development project but after implementation at client site there is an annual maintenance contract.
Maintenance ASP (Type of Work): Application Service provided to multiple customers through software not implemented at customer site, but hosted on the internet. |
| Subgroups: |
Development: Development project
45 People, 9 Basic Units
– Development
Maintenance ASP: Application Service provided to multiple customers through software not implemented at customer site, but hosted on the internet.
9 People, 3 Basic Units
– Maintenance ASP
Maintenance AMC: Project that was originally a development project but after implementation at client site there is an annual maintenance contract.
38 People, 10 Basic Units
– Maintenance AMC |