| Sampling Factors: |
Location (Not Relevant: All work in OU is delivered from projects in Noida, UP, India. Hence Location is not a relevant sampling factor)
Customer (Not Relevant: Customers have agreements for delivery of the various combinations of services addressed in Type of Work. Hence they are not a relevant sampling factor)
Size (Not Relevant: There is no variation in the work is performed due to size of the project team)
Organizational Structure (Not Relevant: The organisational structure of Financial Services (FS), Enterprise Services (ES) and QA Services (QA) can cover services from most combinations of services identified in Type of Work. Hence this is not a relevant sampling Factor.)
Type of Work: The organisation provides combinations of Development, Enhancement, Bugfix, Incident Management and Testing Services within its projects |
| Sampling Factor Values: |
Testing (Type of Work): Work providing Testing Services using the Software Testing Lifecycle (STLC)
EB (Type of Work): Work providing enhancements & bug fix services using the Application Management Services (AMS) lifecycle
EBI (Type of Work): Work providing enhancements, bug fix and incident management services using the Application Management Services (AMS) lifecycle
DEB (Type of Work): Work handling Development Requests as well as Enhancement & Bugfix Requests using the Application Development and Application Management Services (AMS) Lifecycle |
| Subgroups: |
Testing Projects: Projects providing Testing Services.
21 People, 1 Basic Units
– Testing
EB Projects: Projects providing services to handle Enhancement and Bugfix requests
66 People, 7 Basic Units
– EB
EBI Projects: Projects providing Incident Management Services along with handling of Enhancement and Bugfix Requests
24 People, 1 Basic Units
– EBI
DEB Projects: Projects that handle Development Requests besides the Enhancement and Bugfix Requests
21 People, 2 Basic Units
– DEB |