| Sampling Factors: |
Location (Not Relevant: All projects are developed by teams in the same location: Suzhou, Jiangsu Province.)
Customer: Work is done differently based on type of customer. Two types of customer are identified: internal customer and external customer.
Size (Not Relevant: Projects are all small in size — less than 10 people.)
Organizational Structure (Not Relevant: All projects are from the same division of the organization — the Service System Department.)
Type of Work (Not Relevant: All projects are of the same type: new development.) |
| Sampling Factor Values: |
internal (Customer): This type of project develops service system for use by their own service teams.
external (Customer): This type of project develops tools for use by their customers. |
| Subgroups: |
Internal Projects: Projects that develop systems to be used by their own service teams.
3 People, 1 Basic Units
– internal
External Projects: Projects that develop tools to be provided to and used by their customers.
9 People, 1 Basic Units
– external |