| Sampling Factors: |
Location (Not Relevant: The services are delivered from two sites in Medellin (headquarters) and Bogotá. However, the same processes and tools are used, and thus this factor is deemed as not relevant)
Customer (Not Relevant: The processes do not depend on the customers of the services. The organization delivers services to several customers based on a common set of processes and procedures. Therefore this factor is deemed as not relevant)
Size (Not Relevant: The methods used do not depend on the size of the services. There is no variation in the processes followed due to size, effort or duration of the project/service. Thus, this factor is deemed as not relevant)
Organizational Structure (Not Relevant: The structure of the organizational unit has no impact on the way work is performed. Resources are shared across the OU and the same processes are applied throughout)
Type of Work (Not Relevant: All services are delivered with the same two sub-services: implementation and support. The same processes and tools are always used and then, this factor is deemed as not relevant)
Entire OU: There are no real factors in the organization that cause work to be performed differently among the basic units in the organization. The organizational unit is responsible for implementation and support of a specific product (Adminfo), with a coherente set of processes and tools |