| Sampling Factors: |
Location: Only one city, Cali, in Colombia.
Customer (Not Relevant: The same process is used for different customers. Customers are from the Health industry.)
Size (Not Relevant: All services are small size, smaller than 15 people, which doesn”t affect the process.)
Organizational Structure (Not Relevant: All the projects are from the service department, which doesn”t affect the process.)
Type of Work (Not Relevant: The Type of work (Product implementation and Product support service) doesn”t affect the process.) |