| Sampling Factors: |
Location (Not Relevant: All work is developed in the same location)
Customer: Two types of customers, internal and external
Size (Not Relevant: All projects with similar size)
Organizational Structure (Not Relevant: One organizational structure)
Type of Work (Not Relevant: One type of work) |
| Sampling Factor Values: |
Internal (Customer): Internal requests for enhacements and maintenence
External (Customer): External requests for enhacements and maintenence |
| Subgroups: |
Subgroup 1: Internal requests for enhacements and maintenance
11 People, 1 Basic Units
– Internal
Subgroup 2: External requests for enhacements and maintenance
11 People, 2 Basic Units
– External |