| Sampling Factors: |
Location (Not Relevant: There is only one location for the organizational unit, and that is Mexico City.)
Customer: Customers can be classified as: (1) Internal customers; (2) External customers.
Size (Not Relevant: All teams are small, since the organizational unit is small.)
Organizational Structure (Not Relevant: All projects are under the supervision of the organizational unit coordinator.)
Type of Work (Not Relevant: The only work performed by the organizational unit is software development.) |
| Sampling Factor Values: |
Internal customer (Customer): Development of off-the-shelf software products to be later commercialized.
External customer (Customer): Custom-made software development. |
| Subgroups: |
Subgroup 1: Internal projects (development of COTS mobile apps).
7 People, 1 Basic Units
– Internal customer
Subgroup 2: External projects (development of custom-made mobile apps).
8 People, 1 Basic Units
– External customer |