| Sampling Factors: |
Location (Not Relevant: All the work is performed from Guadalajara or at the customers premises, but without impact to the processes being used. Therefore this factor is deemed as not relevant)
Customer (Not Relevant: The processes do not depend on the customers of the services. The organization delivers services to several customers based on a common set of processes and procedures. Therefore this factor is deemed as not relevant)
Size (Not Relevant: The methods used do not depend on the size of the services. Each type of work uses some specific processes according to the Tailoring Guidelines, but have no variation due to size, effort or duration of the project/service. Thus, this factor is deemed as not relevant)
Organizational Structure (Not Relevant: The processes do not depend on the business unit, but on the types of services. Therefore, this sampling factor is deemed as not relevant)
Type of Work: 4 types of projects, with the specific practices to perform as documented in Tailoring Guidelines |