| Sampling Factors: |
Location (Not Relevant: Not relevant. Although some activities are performed at the customer location, and others at STSI HQ, this effort is run as a highly integrated effort.)
Customer (Not Relevant: Not relevant. The EPA is the only customer organization.)
Size (Not Relevant: Not relevant. These efforts are both small or medium size efforts, and size does not significantly influence process implementation.)
Organizational Structure (Not Relevant: Not relevant. The organizational structure is the same for both projects.)
Type of Work: Although this organizational unit conducts highly integrated efforts for the EPA, the efforts generally can be distinguished as either development-intensive or services-intensive. As such, this does have an influence on process implementation. |
| Sampling Factor Values: |
Development-Intensive (Type of Work): Development-intensive activities include new application development work to meet federal and agency mandates, system integration functionality, and Operations and Maintenance (O&M).
Services-Intensive (Type of Work): Services-intensive activities include call center support and issue resolution, production support activities, ad-hoc reporting requests, end user training, and other tasks as required. |
| Subgroups: |
Development-Intensive: Development-intensive activities include new application development work to meet federal and agency mandates, system integration functionality, and Operations and Maintenance (O&M).
7 People, 1 Basic Units
– Development-Intensive |