- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All the applications are developed at two locations, i.e. Sibu and Kuala Lumpur.)
Customer (Not Relevant: Work is not performed differently based on the customer served by that work. Same processes are used for software development and support & maintenance projects respectively regardless of the type of customers being served)
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function. Same processes are used for software development and support & maintenance projects respectively regardless of the basic unit size. All projects are approximately less than 20 people)
Organizational Structure (Not Relevant: All development work is carried out in the Solution Delivery Department.)
Type of Work: Work is performed differently based on the type of work, i.e. software development and software maintenance & supportSampling Factor Values: Software Development (Type of Work): Applications that are designed to meet the needs from the user typically end to end core banking solution that caters to both Conventional and Islamic Banking requirements.
Software Maintenance & Support (Type of Work): Periodic enhancement to the core banking solutions that have been deployed to the client.Subgroups: Software Development: Providing end to end core banking solution that caters to both Conventional and Islamic Banking requirements. It comes with complete with integrated General Ledger, Loans Origination and Administration and a common customer view. It includes complimenting module such as ATM/Electronic Banking, Internet Banking, Trade Finance, Treasury, Risk Management, Branch Delivery System, Collection System, Phone Banking, Collateral Management and Cheque Management.
27 People, 2 Basic Units
– Software Development
Software Maintenance & Support: To provide periodic enhancement to the core banking solutions that have been deployed to the client. This includes Managed Services of the architecture for the core banking solutions.
22 People, 4 Basic Units
– Software Maintenance & Support