| Sampling Factors: |
Location: Not different but required by SAS
Customer (Not Relevant: Service is delivered the same way regardless of the customer.)
Size (Not Relevant: Service is delivered the same way regardless of size.)
Organizational Structure (Not Relevant: Service is delivered the same way regardless of the organizational structure.)
Type of Work (Not Relevant: Service is delivered the same way regardless of the type of work.) |
| Sampling Factor Values: |
Onsite (Location): Work at company site
Offsite (Location): Work at customer”s site |
| Subgroups: |
SaaS: Provides software as a service to customers
5 People, 1 Basic Units
– Onsite |