| Sampling Factors: |
Location (Not Relevant: location does not effect the processes being used)
Customer (Not Relevant: customer does not effect the processes being used)
Size (Not Relevant: size of program does not effect the processes being used)
Organizational Structure (Not Relevant: organizational structure does not effect the processes being used)
Type of Work: Type of work does effect the processes and thus determines the subgroups being used |
| Sampling Factor Values: |
Data Center Migration (Type of Work): Moving a complete data center to a new location
Desk Top Support Service (Type of Work): Rendering a complete set of desk top support services for IT work |
| Subgroups: |
Data Center Migration: Moving a complete data center to a new location
5 People, 1 Basic Units
– Data Center Migration
Desk Top Support Services: Providing a complete set of IT support services for customers with desk top processors
36 People, 3 Basic Units
– Desk Top Support Service |