| Sampling Factors: |
Location (Not Relevant: Two locations, however it does not add any new dimension in the implementation of the processes)
Customer: Two types of customers
Size (Not Relevant: No significant difference in size)
Organizational Structure (Not Relevant: All are part of one organization)
Type of Work (Not Relevant: All works are of the same type) |
| Sampling Factor Values: |
Internal (Customer):
Public Sector (Customer): |
| Subgroups: |
OC-CI-SG: Public Sector Projects being done from two locations
16 People, 2 Basic Units
– Public Sector
CI-Int: Internal projects being done from Chennai
15 People, 2 Basic Units
– Internal |