| Sampling Factors: |
Location (Not Relevant: The appraisal covers for projects in three locations of the Application Development and Management unit of PCCW Solutions. They are 1. Hong Kong 2. Guangzhou 3. Philippines The underlying process is based on the PCCW QMS that is common for all the locations. Hence this is not considered as relevant.)
Customer (Not Relevant: The underlying process is based on the PCCW QMS that is common for all the customers. Hence this is not considered as relevant.)
Size (Not Relevant: The execution process/methodology is not different based on the size. Hence this is not considered as relevant.)
Organizational Structure (Not Relevant: There are two departments considered in the appraisal. Each of these units are running different type of projects. The different type of projects is captured as a relevant sampling factor under type of work. Hence this factor is not separately considered as relevant.)
Type of Work: The project execution depends on whether the work is of Application Management (Dev/Maintenance) type or Oracle development type. |
| Sampling Factor Values: |
AMS (Type of Work): Application Maintenance projects within Application Management Services.
Oracle Development (Type of Work): Oracle development and customization projects. |
| Subgroups: |
AMS: Application enhancement and maintenance projects within AMS
41 People, 5 Basic Units
– AMS
Oracle Development: Oracle development and customization projects
7 People, 2 Basic Units
– Oracle Development |