| Sampling Factors: |
Location (Not Relevant: OU has only one development center located at one place in Chennai)
Customer (Not Relevant: No process variance within customers)
Size (Not Relevant: OU does not have different processes based on the size of projects project and projects need to adopt the same process specified in QMS)
Organizational Structure (Not Relevant: One organization structure)
Type of Work: Process variation observed for different lifecycles Development, Maintenance & Testing |
| Sampling Factor Values: |
Development (Type of Work): Development of new requirements until solution delivery
Maintenance (Type of Work): Enhancements and bug-fixing of software based on client requests
Testing (Type of Work): Testing planning, test design, test execution and test reporting and certifying quality of a project |
| Subgroups: |
Development: End to end development projects
92 People, 4 Basic Units
– Development
Enhacement: Enhancements and Defect fixing projects
47 People, 4 Basic Units
– Maintenance
Testing: Testing planning, test design, test execution and test reporting and certifying quality of a project
34 People, 4 Basic Units
– Testing |