| Sampling Factors: |
Location (Not Relevant: Not Relevant. Only One center, Chennai Development Center in scope and is the OU for the appraisal.)
Customer: Products which are sold to multiple customers and Projects done for individual customers have differences. Individual customers do not influence the processes.
Size (Not Relevant: Not Relevant. No Difference based on team size. Same quality manual system is applicable for all teams.)
Organizational Structure (Not Relevant: Not Relevant. The projects and products in Chennai Development center have a direct reporting to the senior management and there is no separate organizational structure driving differences within that.)
Type of Work: Relevant. Development and Maintenance / Enhancement Projects exist which have differences |
| Sampling Factor Values: |
Products (Customer): Generic Products developed to be sold to multiple customers
Projects (Customer): Projects developed for specific customers
Development (Type of Work): Development Projects
Maintenance & Enhancement (Type of Work): Maintenance and Enhancements for developed products / projects |
| Subgroups: |
G1: Products in Maintenance & Enhancements Phases
38 People, 7 Basic Units
– Products
– Maintenance & Enhancement
G2: Projects which are in Development
76 People, 5 Basic Units
– Projects
– Development
G3: Projects which are in Maintenance and Enhancements
37 People, 4 Basic Units
– Projects
– Maintenance & Enhancement |