| Sampling Factors: |
Location (Not Relevant: There is only one location for the organization units.)
Customer (Not Relevant: There is no differentiation between customers.)
Size (Not Relevant: Project size does not affect how projects are managed.)
Organizational Structure (Not Relevant: There is only one organizational structure.)
Type of Work: Development and Service |
| Sampling Factor Values: |
Development (Type of Work): Software Development and Maintenance
Service (Type of Work): Systems Integration and Call Center |
| Subgroups: |
Technical Center: Performs software development and maintenance
22 People, 2 Basic Units
– Development
Service Center: Product system integration and Call Center
18 People, 2 Basic Units
– Service |