| Sampling Factors: |
Location (Not Relevant: All activities are done in the company premise in Rome Italy)
Customer (Not Relevant: One major customer)
Size: Number of SCP and SPR determine different practices in place for service work units
Organizational Structure (Not Relevant: One business unit under appraisal having project and work units with same organization)
Type of Work: SW corrective maintenance for service or SW application development |
| Sampling Factor Values: |
Low # SCP / SPR (Size):
Mid High # SCP / SPR (Size):
Application (Type of Work): Sw Development projects
Service (Type of Work): Corrective maintenance work unit |
| Subgroups: |
SVC: SW maintenance work unit with more then 10 SCP/SPR per month
3 People, 1 Basic Units
– Mid High # SCP / SPR
– Service
DEV: SW development projects
3 People, 1 Basic Units
– Application |