| Sampling Factors: |
Location (Not Relevant: All teams and projects use the same quality system and methodology independently of the location were the team is (Madrid or Barcelona).)
Customer (Not Relevant: The customers do not ask to use any specific project or service management methodology so Ricoh use the same system (tools, processes and templates) independently of the customer.)
Size (Not Relevant: All teams use the same projects and service management methodology. There is no restriction about size on it.)
Organizational Structure (Not Relevant: In the new organization all development and maintenance projects reports to the operation director under the same structure. So organizational Structure is not a critical factor.)
Type of Work: The type of work is a sampling factor because the quality system describes different tools, methods and documentation to be used depending on the type of work (New Development and Application Management). |
| Sampling Factor Values: |
New Development (Type of Work): Any task or project estimated over 160 hours effort excluded corrective maintenance.
AM (Type of Work): Any task or project estimated underneath 160 hours effort excluded corrective maintenance. |
| Subgroups: |
New Development: Any task or project estimated over 160 hours effort excluded corrective maintenance.
117 People, 6 Basic Units
– New Development
AM: Any task or project estimated underneath 160 hours effort excluded corrective maintenance.
79 People, 13 Basic Units
– AM |