- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Projects are executed at multiple locations. Process followed by projects is consistent across types of projects and do not vary based on location. Hence location is not an influencing factor.)
Customer (Not Relevant: Projects are executed for multiple customers. However, projects in the OU follow Spatial Front defined processes and tools. The standard processes are not impacted based on customer. Hence customer is not an influencing factor.)
Size (Not Relevant: Spatial Front processes do not vary and do not differentiate projects based on size. There is no variation in the work performed by the projects based on the team size. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: OU is organized as single unit and projects are executed in the same unit. Hence organizational structure does not influence process.)
Type of Work: (Relevant: Type of work i.e. Software Development / Operations & Maintenance influences the process as two different types of projects i.e. Software Development Projects and Operations & Maintenance Projects are executed in the OU.)Sampling Factor Values: Dev (Type of Work): Projects of software development in nature.
O&M (Type of Work): Projects of operations & maintenance in nature.Subgroups: SFI – Dev: This sub group is responsible for development projects under Software Development Unit. Scope involves Requirement Gathering and Understanding, Design Preparation and Review of the design documents, Coding and Unit testing, Functional & User Testing. The Build is packaged and delivered to the customer for deployment.
19 People, 3 Basic Units
– Dev
SFI – O&M: This subgroup is responsible for operations & maintenance. Scope involves the receipt of a problem ticket/issue from the customer, initial analysis of the ticket, trouble-shooting the issue in a local environment or customer environment, analyzing the cause, fixing the issue, and delivering the solution to the customer.
45 People, 4 Basic Units
– O&M