| Sampling Factors: |
Location (Not Relevant: As work is executed in one geography)
Customer: Telecom customers and Financial & Banking customers
Size (Not Relevant: Work is performed uniformly irrelevant of size)
Organizational Structure (Not Relevant: All projects follow the same organization structure)
Type of Work (Not Relevant: All types of work follow the same QMS processes) |
| Sampling Factor Values: |
Telecom Customers (Customer): Support workflow managing system of Telecom customers
Financial & Banking Customer (Customer): Support reporting managing system of Financial & Banking customers |
| Subgroups: |
SG 1: Telecom Customers
34 People, 3 Basic Units
– Telecom Customers
SG 2: Financial & Banking customers
26 People, 3 Basic Units
– Financial & Banking Customer |