| Sampling Factors: |
Location (Not Relevant: All the work is performed in Mexico DF or at the customers premises, but without impact to the processes being used)
Customer (Not Relevant: The processes do not depend on the customers of the services. Stallum is responsible for the service delivery and management processes, and the customers do not impact the processes deployed in each service)
Size (Not Relevant: The methods used do not depend on the size of the services. Each service line uses some specific processes for service delivery, that have no variation due to size, effort or duration of the project/service)
Organizational Structure (Not Relevant: Small organization with one only operational unit; therefore, this sampling factor is not relevant)
Type of Work: wo types of services: staffing services and system development services The processes are different for each type of service
Partner/Provider: Each line of service (BI&BA, CRM, systems development) uses different technologies and is delivered by a specific partner/provider that uses its own methods and processes. This factor is relevant, as Stallum is responsible for integrating its processes with the processes of the partners/providers |