| Sampling Factors: |
Location: Project teams are located either in Bengaluru or in Mumbai or have team distribution across Both locations
Customer (Not Relevant: Work for all customers is handled by a common LoB with similar processes)
Size (Not Relevant: There are no variations in process due to project size: Projects with less than 3 team members are classified as “Small” and excluded from Appraisal Scope. The others are classified as “Big” and form the OU)
Organizational Structure (Not Relevant: All projects in OU are performed by the Outsourced Product Development + (OPD +) Line of Business)
Type of Work: Project in OU follow Development or Maintenance Lifecycles |
| Sampling Factor Values: |
Bengaluru (Location): Project teams wholly based out of Bengaluru
Mumbai (Location): Project teams wholly based out of Mumbai
Development (Type of Work): Projects following the Development Lifecycle
Maintenance (Type of Work): Projects following the Maintenance Lifecycle |
| Subgroups: |
Development Mumbai: Projects following the Development Lifecycle with team members based wholly in Mumbai
9 People, 2 Basic Units
– Mumbai
– Development
Maintenance Bengaluru: Projects following the Maintenance Lifecycle with team members based wholly in Bengaluru
14 People, 2 Basic Units
– Maintenance
– Bengaluru
Maintenance Mumbai: Projects following the Maintenance Lifecycle with team members based wholly in Mumbai
24 People, 4 Basic Units
– Maintenance
– Mumbai |