| Sampling Factors: | Location (Not Relevant: The only location is the development hub at Tijuana.) Customer (Not Relevant: All customers are private.)
 Size (Not Relevant: All teams are small, less than 10 people; they are assigned to a particular account (customer) during a number of months; accounts last 12 months.)
 Organizational Structure (Not Relevant: All teams are under the supervision of the Operations Management Office.)
 Type of Work (Not Relevant: The only service provided by the OU is outsourcing of software development.)
 Organizational Unit: Software outsourcing services.
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| Sampling Factor Values: | All Services (Organizational Unit): All services within the organizational unit. No Services (Organizational Unit): Null
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| Subgroups: | Subgroup 1: Software outsourcing services. 45 People, 6 Basic Units
 – All Services
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