| Sampling Factors: |
Location (Not Relevant: The only location is the development hub at Tijuana.)
Customer (Not Relevant: All customers are private.)
Size (Not Relevant: All teams are small, less than 10 people; they are assigned to a particular account (customer) during a number of months; accounts last 12 months.)
Organizational Structure (Not Relevant: All teams are under the supervision of the Operations Management Office.)
Type of Work (Not Relevant: The only service provided by the OU is outsourcing of software development.)
Organizational Unit: Software outsourcing services. |
| Sampling Factor Values: |
All Services (Organizational Unit): All services within the organizational unit.
No Services (Organizational Unit): Null |
| Subgroups: |
Subgroup 1: Software outsourcing services.
45 People, 6 Basic Units
– All Services |