| Sampling Factors: |
Location (Not Relevant: Single location, Bangkok)
Customer (Not Relevant: Focus customers – Mobile and Telecommunication)
Size (Not Relevant: Projects are not much different in size.)
Organizational Structure (Not Relevant: All work are done in the OU.)
Type of Work: All projects are classified by type of services into: -Solution Service -Operation Service |
| Sampling Factor Values: |
Solution Service (Type of Work): Solution Service projects
Operation Service (Type of Work): Operation Service projects |
| Subgroups: |
A: Solutions
11 People, 2 Basic Units
– Solution Service
B: Operation
10 People, 4 Basic Units
– Operation Service |