| Sampling Factors: |
Location (Not Relevant: Although the 3 basic units are allocated in 2 locations (Shanghai, Suzhou), but this does not cause major difference in processes execution.)
Customer: There are two types of customer (government, commercial banking). Government customer requires IV&V (Independent Verification and Validation) which causes major process differences regarding to VER and VAL.
Size (Not Relevant: All basic units are the same size with no differences in process execution.)
Organizational Structure (Not Relevant: The 3 basic units are all from Software Product Division with no process difference.)
Type of Work (Not Relevant: All basic units are new development projects with the same processes after tailoring.) |
| Sampling Factor Values: |
Government (Customer): Customer from government agency
Commercial Banking (Customer): customer from commercial banks |
| Subgroups: |
1: Customer from government agency
11 People, 2 Basic Units
– Government
2: Customer from commercial banks
5 People, 1 Basic Units
– Commercial Banking |