| Sampling Factors: |
Location (Not Relevant: Appraisal is focused on one location – Washington DC)
Customer (Not Relevant: All projects are focused on providing IT /IT enabled services for Government & Commercial Customers)
Size (Not Relevant: All contracts are about 5 to 8 FTEs)
Organizational Structure (Not Relevant: All Project Managers report to operations head)
Type of Work: IT Services and IT enabled Services |
| Sampling Factor Values: |
IT enbled Services (ITeS) (Type of Work): Activities focused on ERP and Software Applications enabled services
IT Services (Type of Work): Activities focused on core IT Infrastructure, Service Desk, Network, Cloud services and IT Operations support |
| Subgroups: |
IT enbled Services (ITeS): Activities focused on ERP and Software Applications enabled services
17 People, 3 Basic Units
– IT enbled Services (ITeS)
IT Services: Activities focused on IT Infrastructure, Service Desk, Network, Cloud services and IT Operations support
8 People, 1 Basic Units
– IT Services |