| Sampling Factors: |
Location (Not Relevant: The same development and service processes are used across whole department)
Customer (Not Relevant: There is a single customer, the hospital in which the IT services are located)
Size (Not Relevant: Size does effect the process context)
Organizational Structure (Not Relevant: The IT group, providing development and support for the hospital, is managed within a single organisational structure)
Type of Work: Development and Infrastructure projects OR service systems |
| Sampling Factor Values: |
Service System (Type of Work): The service systems used to manage the hospital services
Development Project (Type of Work): The development and infrastructure projects that deliver change to the hospital service systems |
| Subgroups: |
Service Systems: The 4 service systems that provide support for the Hospital IT and infrastructure
25 People, 4 Basic Units
– Service System
Development Projects: The development and infrastructure projects that deliver change to the service systems
61 People, 11 Basic Units
– Development Project |