| Sampling Factors: |
Location (Not Relevant: All BUs are located at one location)
Customer: Three types of customers
Size (Not Relevant: There is no significant difference in the team size)
Organizational Structure: Two groups
Type of Work: Two types of work |
| Sampling Factor Values: |
Government (Customer): Federal Government of USA
Automobile (Customer): Automobile Company
Bank (Customer): Two Banks
Development (Organizational Structure): Development Group
Service (Organizational Structure): Service Group
Development & Maintenance (Type of Work): Software Development & Maintenance Work
Service (Type of Work): IT Service |
| Subgroups: |
G-DG-DM: Development & Maintenance work for Govt
4 People, 1 Basic Units
– Government
– Development
– Development & Maintenance
A-DG-DM: Development & Maintenance Work for Automobile Company
6 People, 1 Basic Units
– Development & Maintenance
– Development
– Automobile
B-SG-ITS: IT Services Work for Banking Sector
13 People, 2 Basic Units
– Bank
– Service
– Service |