| Sampling Factors: |
Location (Not Relevant: External contracts at the Yeovil, Malvern and Filton sites all use the same standard process)
Customer: There are two types of service; Internal service which covers the IT infrastructure of the organisation, and External contracts which covers the support and maintenance contracts for software development
Size (Not Relevant: Size has no effect on the process context)
Organizational Structure (Not Relevant: All of the organisation uses the same standard process, apart from the Internal IT support)
Type of Work (Not Relevant: The type of work does not effect the process context.) |
| Sampling Factor Values: |
Internal (Customer): Internal customers, the service system that supports the internal IT infrastructure
External (Customer): External Customers, the service systems that support external support and maintenance contracts |
| Subgroups: |
Customer Internal: These are services provided internally within the BAE System Defence Information organisation, where the customer of the service is within the organisation and the service agreement is agreed with the business mangement team.
13 People, 1 Basic Units
– Internal
Customer External: This subgroup represents services provided externally to BAE System Defence Information, where there is a contracted Service Agreement with a third party organisation..
32 People, 10 Basic Units
– External |