| Sampling Factors: |
Location (Not Relevant: Location has no impact on the way work is performed as the standard processes are followed. The sample covers 100% of the location. [Not Relevant])
Customer: There are two types of customers: Defense Type (DT) and Non-Defense Type (NDT). Each type of customer has some requirements of handling and supporting the services (e.g., cleared vs. regular staff) and logging and reporting of incidents. Although all the standard processes are followed some reporting requirements are more emphasized in the Defense Type of customers. [Relevant]
Size (Not Relevant: The service offerings are of similar size (PTE/FTE) regardless of customer type as these services are offered with some shared resources following SLAs. All the processes are applied. [Not Relevant].)
Organizational Structure (Not Relevant: It is Not Relevant as Organization structure is same and has no impact on the way work is performed as the standard processes are followed. [Not Relevant].)
Type of Work (Not Relevant: Type of work is same and has no impact on the way work is performed as the standard processes are followed so it is Not Relevant. [Not Relevant].) |
| Sampling Factor Values: |
Defense Type (DT) (Customer): Defense type of customer is offered the services per their specific type of SLA.
Non-Defense Type (NDT) (Customer): Non-Defense type of customer is offered the services per their type of SLA. |
| Subgroups: |
DT: Defense type of customer is offered the services per their specific type of SLA.
9 People, 1 Basic Units
– Defense Type (DT)
NDT: Non-Defense type of customer is offered the services per their type of SLA.
8 People, 1 Basic Units
– Non-Defense Type (NDT) |