| Sampling Factors: |
Location (Not Relevant: all service delivery work within ISS is performed in only one geographical location, the Washington DC area and therefore, does not drive differences in conditions under which work is performed.)
Customer: (Civilian, Defense) service delivery work within ISS is performed differently depending on the type of customer. Current customers include: • Civilian US Government agencies • Defense US Government agencies
Size (Not Relevant: all service delivery work within ISS is not performed differently based on the size of the basic unit or support function and therefore, does not drive differences in conditions under which work is performed.)
Organizational Structure (Not Relevant: all service delivery work within ISS is not performed differently across the organization unit and therefore, does not drive differences in conditions under which work is performed.)
Type of Work: (Professional, Mapping): service delivery work within ISS is performed differently based on the “type of work”. • Professional services (Professional) work consists of providing expert technical and program management advisory and assistance professional services to ISS clients. • Visual Information Mapping services (Mapping) work consists of using visual problem solving techniques and information design to explore a hyper-complex environment. |
| Sampling Factor Values: |
Civilian (Customer): Civilian US Government agencies
Defense (Customer): Defense US Government agencies
Professional (Type of Work): Professional services work consists of providing expert technical and program management advisory and assistance professional services to ISS clients. Typically, the ISS professional resources are integrated into a client service team.
Mapping (Type of Work): Visual Information Mapping services work consists of using visual problem solving techniques and information design to explore a hyper-complex environment or a set of complex issues especially in a multi-stakeholder, highly complex environment in order to deliver one of more digital visual information maps. |
| Subgroups: |
Civilian, Professional: Professional services work is performed to provide technical and program management advisory and assistance services to a civilian US Government agency. Work is performed by ISS in the Washington DC area.
28 People, 1 Basic Units
– Civilian
– Professional
Defense, Professional: Professional services work is performed to provide technical and program management advisory and assistance services to a defense US Government agency. Work is performed by ISS in the Washington DC area.
7 People, 1 Basic Units
– Professional
– Defense
Defense, Mapping: Visual Information Mapping services work consists of using visual problem solving techniques and information design to explore a hyper-complex environment or a set of complex issues especially in a multi-stakeholder, highly complex environment. The deliverable is one or more digital visual information maps provided to a defense US Government agency. Work is performed by ISS in the Washington DC area.
4 People, 1 Basic Units
– Defense
– Mapping |