| Sampling Factors: |
Location (Not Relevant: National Taichung University of Science and Technology locates at Taichung, Taiwan. There is no other place or office to deliver application implementation services.)
Customer (Not Relevant: Application implementation services is used in the school only. All customers are from internal the school.)
Size (Not Relevant: All projects are small scale. FTE is below 5 people.)
Organizational Structure (Not Relevant: Computer Center is the management Information Center to develop and maintain applications.)
Type of Work: There are two types of application implementation services. One is new application development service. Second is application maintenance service. |
| Sampling Factor Values: |
New Application Development (Type of Work): Application is developed based on agreed requirements and developed from scratch.
Application Maintenance (Type of Work): Requirements are implemented on existing production software. |
| Subgroups: |
New Development: New development software based on agreed requirements.
5 People, 2 Basic Units
– New Application Development
Application Maintenance: Application function is enhanced to meet user requirements.
7 People, 3 Basic Units
– Application Maintenance |