| Sampling Factors: |
Location (Not Relevant: There is only one location in Taiwan)
Customer: There are 3 types of customers – related to Government, Banking and Retail services
Size (Not Relevant: all development projects are of similar size)
Organizational Structure: There are three divisions for different type of customers – Government, Financial and Enterprise
Type of Work (Not Relevant: all projects involve software developement) |
| Sampling Factor Values: |
Government (Customer): Government sector customers
Banking (Customer): customers for banking sector
Retail services (Customer): Customers providing retail services
Government Division (Organizational Structure): Government division responsible for software development activities for government sector
Financial Division (Organizational Structure): Financial Division responsible for banking customers
Enterprise Division (Organizational Structure): Enterprise Division responsible for software development related to retail service organizations |
| Subgroups: |
SG1: Government customers – Government division
23 People, 3 Basic Units
– Government
– Government Division
SG2: Banking Customers – Financial Division
21 People, 3 Basic Units
– Financial Division
– Banking
SG3: Retail service organizations – Enterprise Division
17 People, 2 Basic Units
– Retail services
– Enterprise Division |