| Sampling Factors: |
Location (Not Relevant: Both BU operate from the same location, hence Location as a factor may not influence implementation)
Customer (Not Relevant: Both BU provide service to the similar customer, hence Customer as a factor may not influence implementation)
Size (Not Relevant: Both BU are of similar size hence size may not influence the process implementation.)
Organizational Structure (Not Relevant: All BUs report to one delivery head, hence impact on implementation is not likely)
Type of Work: One DEV BU and one SVC BU. They follow different Life Cycles |