| Sampling Factors: |
Location (Not Relevant: Not Relevant: There is only one location in Mexico.)
Customer (Not Relevant: Not Relevant: explained by customer business justification.)
Size (Not Relevant: Not Relevant: They have two services support and deployment, the size is relevant for support but standard for deployment. Support is excluded from the appraisal.)
Organizational Structure (Not Relevant: Not relevant: Only one unit.)
Type of Work (Not Relevant: Not relevant: Only Product deployment.)
Customer business: The staff has different knowledge based on the domain business and the related product. |
| Sampling Factor Values: |
Health (Customer business): Customers belong to the health sector, in particular hospitals. Assist is the product for deployed and customize.
Tourism (Customer business): Customers belong to the Tourism sector, in particular Hotels. Innsist is the product for deployed and customize. |
| Subgroups: |
Health: Health
3 People, 2 Basic Units
– Health
Tourism: Tourism
3 People, 3 Basic Units
– Tourism |