| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. NTS Standard process methodology is followed.)
Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied. All customers are federal clients and have well-defined requirements and hence requirements based activity is carried out in all the projects.)
Size (Not Relevant: Size has no impact on process implementation because Standard process methodology is followed based on NTS processes. For project categorization, standard tailoring guidelines are followed which contain variation of organization’s standard processes.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Services Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Two types of Service Delivery activities are carried out: (1) Software Solution Services (2) Business Solution Services. Wherever required standard processes are tailored to prepare the project defined process. |
| Sampling Factor Values: |
Software Solution Services (Type of Work): The process is to provide design, development & maintenance services to its customers for software solutions
Business Solution Services (Type of Work): The process is to provide IT Support, Hardware Solutions and Augmentation Services to its customer. |
| Subgroups: |
Software Solution Services: The process is to provide design, development & maintenance services to its customers for software solutions
24 People, 3 Basic Units
– Software Solution Services
Business Solution Services: The process is to provide IT Support, Hardware Solutions and Augmentation Services to its customer.
28 People, 7 Basic Units
– Business Solution Services |