| Sampling Factors: |
Location (Not Relevant: All projects in the IT service program is operating from only one location)
Customer (Not Relevant: The process followed is not influenced by customer)
Size (Not Relevant: All projects in the OU are of medium in size and the process followed is not influenced by size)
Organizational Structure (Not Relevant: The organization is having a flat structure and process followed is not influenced by the organization structure)
Type of Work: There are two types of projects under service process implementation. The process followed is influenced by the type of projects |
| Sampling Factor Values: |
MAIN (Type of Work): Maintenance tasks for the existing applications
ENHA (Type of Work): Small enhancements for the existing applications |
| Subgroups: |
TFMAIN: Subgroup consisting of projects of maintenance in nature
30 People, 4 Basic Units
– MAIN
TFENHA: Subgroup consisting of projects of enhancements in nature
34 People, 4 Basic Units
– ENHA |