| Sampling Factors: |
Location (Not Relevant: Some projects and services are occurring locally, such as at a headquarters location, or are managed by headquarters-based personnel. Others are occurring in the field and are being managed primarily by field personnel. However, this does not have a notable distinguishing effect on process implementation and performance.)
Customer (Not Relevant: Although each customer tends to have its own preferences relating to details such as progress report formats, information, and frequency, the customer does not have a significant influence on how processes are implemented or performed within the organizational unit.)
Size (Not Relevant: Generally, process performance is consistent, and does not vary significantly due to size. Any variance occurs in accordance with tailoring criteria.)
Organizational Structure (Not Relevant: The organizational unit has a relatively flat management structure. Therefore, organizational structure does not cause significant variations in the performance of processes.)
Type of Work: The organization does have different types of projects and/or basic units, and the type of work does have an impact on how processes are performed. In particular, projects that are development-intensive are different in some processes from those projects that are service-intensive. |
| Sampling Factor Values: |
Product Intensive (Type of Work): Projects are categorized, implemented and managed as “Product Intensive” if they provide delivery of products such as application code, web development, or COTS product integration.
Service Intensive (Type of Work): Projects are categorized, implemented and managed as “Service Intensive” if they provide services such as program management office support, IV&V, Enterprise Architecture, or IT Governance. |
| Subgroups: |
Product-Intensive: Projects are categorized, implemented and managed as “Product Intensive” if they provide delivery of products such as application code, web development, or COTS product integration.
64 People, 6 Basic Units
– Product Intensive
Service-Intensive: Projects are categorized, implemented and managed as “Service Intensive” if they provide services such as program management office support, IV&V, Enterprise Architecture, or IT Governance.
173 People, 29 Basic Units
– Service Intensive |