| Sampling Factors: |
Location (Not Relevant: All development and services work is based in Baltimore, MD with no differences in process implementation.)
Customer (Not Relevant: Development and services work is performed for the same government agency using the organization’s standard processes. No differences in process implementation were noted based on type of customer)
Size (Not Relevant: All development project and services work are small, less than 10 FTE. Project size was not identified as a relevant sampling factor.)
Organizational Structure (Not Relevant: All projects operate within the Technical Frontiers organizational unit and report to the same senior management. Organizational structure was not identified as a relevant sampling factor.)
Type of Work: Types of work in the organizational unit include development and services. There is one development project and one service project in the organizational unit with no differences in process implementation. |
| Sampling Factor Values: |
Development (Type of Work): Software Development
Services (Type of Work): IT Services |
| Subgroups: |
Development Subgroup: Software development and enhancements
5 People, 1 Basic Units
– Development
Services Subgroup: Help desk and operations support services
4 People, 1 Basic Units
– Services |