| Sampling Factors: |
Location (Not Relevant: Not Relevant. Only one location, Chennai.)
Customer (Not Relevant: Not Relevant. Captive in house IT Organization delivery organizational services. All internal customers and they have no influence on the process and service system delivery that has been setup.)
Size (Not Relevant: Not Relevant. Team Size varies from 2 to 7 and has no impact on diversity.)
Organizational Structure: Yes. Relevant for diversity. There are 2 organizational teams focused on IT Infrastructure & Operations (Yellow Box) and Information Security (Red Box).
Type of Work (Not Relevant: Not Relevant. All teams are providing ongoing Services Delivery using defined processes and common ticketing tools) |
| Sampling Factor Values: |
IT Infrastructure & Operations (Organizational Structure): IT Infrastructure & Operations, referred to as Yellow Box internally for the services being delivered.
Information Security (Organizational Structure): Information Security – referred to as Red Box internally for the services being delivered. |
| Subgroups: |
G1: IT Infrastructure & Operations and Ongoing Services
8 People, 3 Basic Units
– IT Infrastructure & Operations
G2: Information Security and Ongoing Services
7 People, 3 Basic Units
– Information Security |