| Sampling Factors: |
Location (Not Relevant: Is not relevant as Service Projects are at various locations but managed from Chantilly, VA office.)
Customer: There are two types of customers i.e. Government Customers (GC) and Commercial Customers (CC).
Size (Not Relevant: The business activities and processes in the OU are not differentiated by team size.)
Organizational Structure (Not Relevant: The business activities and processes in the OU are not differentiated by Organizational Structure.)
Type of Work (Not Relevant: All the service work groups perform similar work. Hence type of work is not an influencing factor.) |
| Sampling Factor Values: |
Government Customers (GC) (Customer): IT Staffing and services work for Government Customers
Commercial Customers (CC) (Customer): IT Staffing and services for Commercial Customers |
| Subgroups: |
SG 1: Service Lifecycle activities covering “IT Staffing and IT Service work for Government Customers” processes
14 People, 2 Basic Units
– Government Customers (GC)
SG 2: Service Lifecycle activities covering “IT Staffing and IT Service work for Commercial Customers” processes
30 People, 2 Basic Units
– Commercial Customers (CC) |