| Sampling Factors: |
Location (Not Relevant: Not relevant: the organization has one single location: Culiacán, Sinaloa, México.)
Customer (Not Relevant: Electronic billing is used for any type of customer.)
Size (Not Relevant: There isn’t any difference regarding size of service.)
Organizational Structure (Not Relevant: Organizational structure remains same for all services.)
Type of Work: Billing services are divided into customer implementation services, maintenance services and purchases of new folios. |
| Sampling Factor Values: |
Custom Implementation Services (Type of Work): Custom Implementation Services include the implementation and tailoring services of billing software to clients.
Maintenance Services (Type of Work): Maintenance services include the software maintenance and update to keep up of SAT regulations to client billing software.
Folios Purchase (Type of Work): Folios purchase service is related to buy new folios required by clients to invoicing. |
| Subgroups: |
Custom Implementation Services: Custom Implementation Services include the implementation and tailoring services of billing software to clients.
5 People, 19 Basic Units
– Custom Implementation Services
Maintenance Services: Maintenance services include the software maintenance and update to keep up of SAT regulations to client billing software.
5 People, 5 Basic Units
– Maintenance Services
Folios Purchase: Folios purchase service is related to buy new folios required by clients to invoicing.
5 People, 15 Basic Units
– Folios Purchase |